First Call Business Communications provide a host of live call handling services. Based in the UK with over 40 years operating experience, First Call are the first stop for all business call handling needs. Operating two call centres in prime UK locations and having access to a modern network of over 30 call centres nationwide, First Call provide fast, efficient and effective call handling solutions for a diverse range of businesses and industry. First Call has an impressive reputation not only for its call centre efficiency and reliability but also as a Communications task force with teams of employees who knowledgably understand all aspects of business communication services. Some of First Calls many call management facilities are explained below.
Message handling
First Call Business Communications have been providing 24hr message handling and phone answering services for more than 40 years for wide ranging industries. Offering a tailor made phone-answering service, First Call ensures that in today’s competitive and voracious market, your business never misses an important call. This service is also useful to deal with busy periods of business, enquiry or advertising response. Call centre agents can respond to enquiries, process customer orders and process secure payments in a style and manner that reflects your individual company brand.
Call Monitoring
First Call’s call has developed its expertise in call monitoring in the sensitive area of medical response handling. Initiative, politeness, discretion and accuracy are vital skills, readily applied throughout the company ís services. With First Call’s call monitoring service, messages are filtered, passed on by phone or fax or stored for collection. All incoming calls are answered by live call centre operators and not by answering machines, providing that personal touch for clients and customers alike.
Lone worker protection
An innovative call handling service offered by First Call is Lone Worker Protection. Many businesses and organisations require their staff to work alone or out of hours from time to time. First Call Business Communications provide a monitoring service which minimises risk and provides a quick response if there is an accident or if a dangerous situation arises. First Call’s operators are on call 24hrs a day, 365days a year to ensure the safety of lone workers and personnel in order to provide employers and staff with peace of mind.
Whatever your call management requirements, First Call offer tailor made call centre solutions and bespoke call-handling facilities for businesses large and small. Utilising advanced call handling technology within their two main centres of operation they provide a prompt, personable 24hr, 365day call management facility.
